Convene Q: ‘Last call’ for hosted buyers

PCO-BoothThe organisers of Convene Q have put out a ‘last call’ for PCOs (professional conference organisers) wishing to apply for hosted buyer status at the event.

PCOs from outside the greater Brisbane area can apply to be hosted at

Convene Q is being held at Brisbane Convention and Exhibition Centre on July 29 and presents Queensland in a way the state has not been profiled to the meetings, incentives and conference industry before.

The boutique style event will present exhibitors as diverse as One&Only Hayman, the Gold Coast Convention and Exhibition Centre, Backdrops Fantastic Australia, Destination Ipswich, Brisbane Greeters and many more – all under one roof for one day.

The hosted buyer programme includes return flights to southeast Queensland, accommodation, an optional pre-tour in the Gold Coast (filling fast), a welcome function on the evening before the event and the choice of educational seminars. Hosted buyers take part in a pre-scheduled appointment programme on the day.

PCOs and other business event managers in southeast Queensland can register as local buyers

The PCO Association has a stand at Convene Q.

For more information contact Stu Freeman ph +64 818 7807 email


How do you evaluate vendors for your events

If you know organizing transportation is something your company has done in the past, one of the best favors you can pay yourself is to be pro-active and start your search for a transportation provider in advance, before you even have a date or event to consider.That way, when the call comes, you’ll be ready!

Finding the Right Provider: Focus on Customer Service

What are some of the most important factors to consider?

I would argue that good service is the key to all successful travel. So you want to focus your search on finding a quality provider, not just any old provider who offers to do the job.

I think we are all familiar as consumers about what service is about. It is being attentive and taking care of requests and doing it in a hospitable way. But it is also fundamentally about being good at your job. In order to provide good customer service, the service part of what you’re offering has to be right for the client. In ground transportation, that means being on time, not getting lost, taking the most efficient route, showing up with clean and well-maintained vehicles and generally making your passengers feel right at home.

In trying to book an event transportation provider when you have no experience, the first thing you should do is canvass your co-workers or perhaps other resources in the company, friends, other vendors or partners and see if they have any experience with transportation companies and what their experiences were. Hopefully you’ll come up with some good leads. If not, no worries, you still have the World Wide Web at your disposal.

So as you start to research companies online, your first line of information is going to be what these companies say about themselves on their site. If they’re on the right track, you should be able to pick up from their literature about their customer service orientation and how they go to great lengths to satisfy the customer. At least, that is what you want to see…more

Building a B2B community around your events and conferences

Building a Community in EventsContemporary customers are looking for more than a purely transactional relationship with your brand – they want to interact with you. It’s true. Part of that relies on creating interesting and consistent content for your audience to engage with (blogs, videos, interviews, ebooks, photos) but, as an extension to your inbound marketing for events, it also involves building a community.

Establishing a community will help retain customer loyalty amongst the glut of event marketing competitors all clamouring for attention, as well as attract the “right” kind of new customer. A community is a two-way conversation.

A living, breathing thing that’s interactive and social. Ok so there will always be some bystanders in the crowd that just watch and listen – but many will also participate and share, which is where the community weapon really plays out.